Texting with ActionFlow
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      Setup Texting

      Instructions on how to setup texting capabilities within ActionFlow.

      How to Set up Texting in ActionFlow

      We are excited to offer the ability to send texts out of ActionFlow. None of the texts will go out ‘automatically’.  You will either click the TEXT button under 'Customer Contact Information' or you will be clicking Done in your 'Actions'.  Both of those will prompt the system to send the text out.

      Texting is powered by Twilio - Communication APIs for SMS, Voice, Video and Authentication

      Initial Setup

      1. Signup for Programmable SMS with Twilio. You will be paying them for their texting services.

      • Create an account
      • Complete the following form:

      2. Once you are into your new account, get a Twilio number.

      The button should say "Get a Twilio Phone Number" or "Get a Trial Phone Number"

      3. Upgrade your account

      4. Send us your:

      • Twilio Account SID
      • Auth Token
      • Phone number

      Setting up 2-Way Texting

      1. To set up 2-way texting, click "Phone Numbers," "Manage," and "Active Numbers"
      2. Select a phone number

      3. Click the "Configure" tab and scroll down until you see "Messaging Configuration"

      4. Copy and paste the following url into the "Webhook" field under "A Message Comes In"

      https://lite.actionflow.net/api/texting

      5. Complete A2P 10DLC Registration for Active phone numbers