When troubleshooting issues reading bar codes using the mobile app, one possible issue is that the barcodes are cut off and you may need to reprint them to make sure all of the barcode is visible. Check with your account administrator to determine if this is happening.
If you have issues with the mobile app not reading bar codes, we would recommend getting one of the scanners below.
Recommended Barcode Printing and Scanning Hardware
Recommended bar code printer: ZEBRA GX420t
https://www.amazon.com/ZEBRA-GX420t-Transfer-Connectivity-GX42-102410-000/dp/B00EUNAJC2
https://www.newegg.com/zebra-gx420t-gx42-102510-000/p/N82E16828774440
Recommended bar code scanner (with storage capability): Motorola Cordless Linear Scanner, 1D (LI4278-TRWU0100ZWR)
http://www.staples.com/Motorola-LI4278-TRWU0100ZWR-Cordless-Linear-Scanner-1D/product_IM1NC0060
https://www.colamco.com/product/motorola-li4278-handheld-barcode-scanner-li4278-trwu0100zwr-225231
This is best for large scanning processes ie. reconciliation.
Recommended Bluetooth bar code scanner: NETUM C750 Bluetooth Barcode Scanner, Portable2.4G Wireless QR Bar Code Reader
https://www.netum.net/products/c750-bluetooth-2d-pocket-barcode-scanner-read-1d-qr-code
This is best for your material handlers to improve the mobile app scanning capability.
Related Resources
Printing Remnant Bar Code Labels: https://support.actionflow.net/remnantbarcodes
If you are using the Mobile App for scanning slabs, check out these 2 videos for tutorials
How to assign slabs to a job/area using the mobile app or scan slabs to determine whether they are attached to job/area: https://support.actionflow.net/slabs_mobileapp
Mobile App Webinar: https://support.actionflow.net/mobile-app